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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Wardell

April 8, 2026

5  out of  5
rating by Jeff Wardell
"Want to say thank you Rebecka for sending my insurance card to my phone the same day. Got my new car a couple of days earlier. Thank You!!"
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Patti Jackson

April 7, 2026

5  out of  5
rating by Patti Jackson
"Great service and prompt response!"
We responded:
"Thank you for the kind words, Patti! We’re so glad to hear you had a positive experience with our M, Horeb team and that we could respond promptly to your needs. We look forward to continuing to help you with your insurance! Jim Dietzen - State Farm Insurance Agent"
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Bradley Beghin

April 6, 2026

5  out of  5
rating by Bradley Beghin
"Purchased a new vehicle and had to switch coverage. Prompt and professional service. Highly recommend Jim and his staff."
We responded:
"Thank you, Bradley, for being a valued part of the State Farm family. We love serving customers like you! Jim Dietzen - State Farm Insurance Agent"
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Casey Schlamp

April 6, 2026

5  out of  5
rating by Casey Schlamp
"Very Friendly lady. Very easy to talk to."
We responded:
"You rock, Casey! We appreciate your support and positive review of our Mount Horeb/Cross Plains State Farm team. Please let us know whenever we can do anything for you. Jim Dietzen - State Farm Insurance Agent"
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Ann Mason

March 31, 2026

5  out of  5
rating by Ann Mason
"Have been with State Farm for many years and what I like most about them is they are very friendly and don't jump around on the quotes once you have insured your needs."
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Mary

March 26, 2026

5  out of  5
rating by Mary
"I’ve always had great experience with State Farm. The staff is very knowledgeable and helpful. When I filed a claim, they were fast and efficient, which made it easier for me."
We responded:
"Five stars — thank you so much! We’re so glad you chose our Mount Horeb / Cross Plains office for your insurance needs. Jim Dietzen - State Farm Insurance Agent"
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Erin Gapinski

March 21, 2026

5  out of  5
rating by Erin Gapinski
"We switched to Statefarm 3+ years ago and we are so happy that we found Jims office. Premiums were half of what we were previously paying with American Family. Anytime we have questions or concerns, our phone calls and emails are answered promptly by Sue who is always sweet & friendly. We recommend Jims agency any time we get the chance. 10/10!!"
We responded:
"Thank you, Erin! Your feedback is a great reminder of why we love what we do. Thanks for trusting our State Farm team here in Cross Plains and Mount Horeb! Jim Dietzen - State Farm Insurance Agent"
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Gretchen Dieterich

March 20, 2026

5  out of  5
rating by Gretchen Dieterich
"I switched to Sate Farm 10 years ago with auto and renters insurance. It was important to me to have a local office to visit, or call, to take care of things. To speak with, and see the people helping me. I recently added homeowner's insurance, and had a small auto claim - both agents were friendly, supportive, and made each process uncomplicated. I am grateful for the physical location, and the wonderful folks who work at Jim Dietzen - State Farm!"
We responded:
"Thank you so much, Gretchen, for your thoughtful review and for being part of our State Farm family for the past 10 years! We truly appreciate the trust you’ve placed in us for your auto insurance and renters insurance, and we’re glad we could help make your recent transition to home insurance a smooth one as well. It means a lot to hear that having a local office—and real people to connect with—has made a difference for you. Our team takes pride in providing friendly, supportive service. We’re grateful for the opportunity to serve you and are always here whenever you need us. Thanks again for your kind words! Jim Dietzen - State Farm Insurance Agent"
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Keith Gerard

March 19, 2026

5  out of  5
rating by Keith Gerard
"Very knowledgeable and helpful."
We responded:
"We truly appreciate the kind words! Our Mount Horeb State Farm team always strives to do our best — thank you for noticing. Jim Dietzen - State Farm Insurance Agent"
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john ptacin

March 18, 2026

5  out of  5
rating by john ptacin
"Jennifer has been a great help since our move to Wisconsin in 2025."
We responded:
"John, Thank you for sharing your experience! We’re so glad Jennifer could help make your move to Wisconsin in 2025 a little easier. If you ever have questions or need assistance with your auto insurance, we’re always here to help. Jim Dietzen - State Farm Insurance Agent"
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Heather Foxman

March 17, 2026

5  out of  5
rating by Heather Foxman
"We have been with State Farm for over 20 years. They continue to give us an excellent rate on our auto and home Ins. and I have referred friends to them and they saved $$ too. I am especially happy with Jim Dietzen's office - everyone in that office is always very friendly and easy to work with."
We responded:
"Thank you for the wonderful review! It means so much to our Cross Plains and Mount Horeb team to know we’re helping neighbors feel protected and cared for. Jim Dietzen - State Farm Insurance Agent"
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Mike Rogers

March 9, 2026

5  out of  5
rating by Mike Rogers
"Jim has been our agent since we moved here from AZ. That was 27 years ago. Friendly staff, very prompt in tending to our needs, and quick to you make you whole in times if need."
We responded:
"Five stars — thank you so much! We’re so glad you chose our Mount Horeb / Cross Plains offices for your insurance needs. Jim Dietzen - State Farm Insurance Agent"
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h h

March 6, 2026

5  out of  5
rating by h h
"Stare Farm is the best insurance I have ever had. They are the best rates and are the only insurance that accepts the breed of my dogs also. I would recommend State Farm to everyone."
We responded:
"Thank you,! We’re honored to serve the Mount Horeb community and so appreciative of your 5-star rating. Jim Dietzen - State Farm Insurance Agent"
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Marcy K

February 28, 2026

5  out of  5
rating by Marcy K
"Jen was really helpful and saved me some money."
We responded:
"We truly appreciate the kind words! Our team always strives to do our best — thank you for noticing. Jim Dietzen - State Farm Insurance Agent"
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E Z

February 24, 2026

5  out of  5
rating by E Z
"I've been working with Jim's office for years - they are the best. I have checked on prices - they are the best. We had a big claim - they were super helpful. New insurance - always available and quick. And the team is so helpful and friendly."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that our team has been able to support you through your insurance needs over the years. It’s always our goal to provide helpful, friendly service and make sure you feel confident with your motorcycle, life, property, and home insurance. We truly appreciate your trust in us! Jim Dietzen - State Farm Insurance Agent"
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Roland Scott

February 23, 2026

5  out of  5
rating by Roland Scott
"I've worked with Jim and his staff for 17 years, and they have always been extremely friendly, and helpful with both routine matters, and every claim I've had to file. Great bunch to work with!"
We responded:
"We appreciate your trust in us! We’re here anytime you have questions, need help, or want to review your policy. Jim Dietzen - State Farm Insurance Agent"
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Sue Weibler

February 19, 2026

5  out of  5
rating by Sue Weibler
"Jennifer was so helpful in adding a new car to our policy. She answered all my questions (and I had a lot!) very quickly and professionally. We've worked with Jim's office since moving to Wisconsin a decade ago and would definitely recommend them."
We responded:
"You rock, Sue! We appreciate your support and your positive review. Jim Dietzen - State Farm Insurance Agent"
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Pam Larson

February 19, 2026

5  out of  5
rating by Pam Larson
"They have been a pleasure to work with and are very timely and knowledgeable and polite. Can’t rate them high enough!"
We responded:
"Wow, thank you, Pam! We’re so grateful to have amazing customers like you. Jim Dietzen - State Farm Insurance Agent"
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Nicole Geier

February 11, 2026

5  out of  5
rating by Nicole Geier
"I had the pleasure of working with Rebecka Russell. She was very knowledgeable, efficient and personable. She was extremely quick with her replies and very easy to work with. I would highly recommend her for your insurance needs!"
We responded:
"Thank you so much for the kind review and recommendation! We’re thrilled to hear that Rebecka provided such knowledgeable, efficient, and personable service, and that her quick communication made the process easy. We’ll be sure to share your feedback with her. We truly appreciate your trust and look forward to helping with your insurance needs anytime. Jim Dietzen - State Farm Insurance Agent"
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Dale Knapp

December 10, 2025

5  out of  5
rating by Dale Knapp
"Good auto and home rates and very easy to work with. Switched my insurance, saved money, and they made it an easy transition."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Liz Becker

October 29, 2025

5  out of  5
rating by Liz Becker
"Kenny was and continues to be amazing to work with! She helped guide us through transferring our insurance from another state and made everything easy and seamless. I would 100% recommend her and the Dietzen team. :)"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jennifer Mullendore

August 20, 2025

5  out of  5
rating by Jennifer Mullendore
"We just switched to State Farm, but the process was very smooth. We will save well over $1,000 per year on our auto insurance policies with this switch, so I'm grateful for the savings in today's economy."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Andrew Black

Andrew Black

August 4, 2025

5  out of  5
rating by Andrew Black
"I’m so glad I contacted Jim Dietzen State Farm. Kenny Mundt provided great advice and service when I moved to the area from across the country. She even recommended local restaurants and state parks! I am grateful, as this was my first time getting auto insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robert DeBroux

August 4, 2025

5  out of  5
rating by Robert DeBroux
"I recently decided to look for new car insurance. I knew there was an agent down the street who worked for State Farm and decided I'd try that out. I called their number and was warmly greeted by his associate, Kenny. She was very friendly and accommodating. She explained not only the prices, but also other nuances that I was unfamiliar with, as I try to avoid studying insurance as much as I can. In the end I actually ended up saving a substantial amount of money per month and had a new liability policy and lower auto deductibles to boot! I was able to get all this accomplished while sitting in my home office. While I really have no complaints about my former insurance company, it is comforting to know that the people taking care of me and my insurance needs are close by. If you're looking to change your insurance, you should definitely check them out."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jessica Brabant

July 28, 2025

5  out of  5
rating by Jessica Brabant
"Mackensi Mundt was absolutely amazing! This is my first time getting home owners insurance and I had called around to so many places, but State farm is definitely the best. Mackensi made me feel very comfortable and walked me through everything with patience and grace. Helping me with all of my "dumb" questions. They also had the best prices for the most coverage I have seen. I would absolutely recommend State Farm!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"