
State Farm® Insurance Agent Jim Dietzen
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Andrew Black
August 4, 2025
"I’m so glad I contacted Jim Dietzen State Farm. Kenny Mundt provided great advice and service when I moved to the area from across the country. She even recommended local restaurants and state parks! I am grateful, as this was my first time getting auto insurance."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Robert DeBroux
August 4, 2025
"I recently decided to look for new car insurance. I knew there was an agent down the street who worked for State Farm and decided I'd try that out. I called their number and was warmly greeted by his associate, Kenny. She was very friendly and accommodating. She explained not only the prices, but also other nuances that I was unfamiliar with, as I try to avoid studying insurance as much as I can. In the end I actually ended up saving a substantial amount of money per month and had a new liability policy and lower auto deductibles to boot! I was able to get all this accomplished while sitting in my home office. While I really have no complaints about my former insurance company, it is comforting to know that the people taking care of me and my insurance needs are close by. If you're looking to change your insurance, you should definitely check them out."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jessica Brabant
July 28, 2025
"Mackensi Mundt was absolutely amazing! This is my first time getting home owners insurance and I had called around to so many places, but State farm is definitely the best. Mackensi made me feel very comfortable and walked me through everything with patience and grace. Helping me with all of my "dumb" questions. They also had the best prices for the most coverage I have seen. I would absolutely recommend State Farm!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Tim Kruse
July 20, 2025
"I solicited bids for home and auto from three different agencies. State Farm responded more quickly and with more competitive rates. Excellent service, very smooth painless process!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Melody Moore
July 16, 2025
"Jennifer Rundhaug was extremely helpful with setting me up with a brand new policy for my new (and first) car! I never had my own car insurance before, and she made the experience seamless."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jimmy Nick
June 26, 2025
"I recently switched my several policies from Progressive to State Farm. Jennifer R was exceedingly helpful, extremely professional, and very knowledgeable. She answered all my questions and displayed fantastic customer service. I highly recommend this agency."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Kaycee Daentl
June 19, 2025
"We worked with Jenn R. to get renter’s insurance set up at our new house. Our dog is a pitbull mix and State Farm is one of the few insurance companies that does not discriminate against this breed. Jenn was a huge help and made the process smooth and painless!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Michael Carlson
June 12, 2025
"After our insurance premiums spiked, our family went looking for a new provider. I began a search with the Insurify online service, and was contacted shortly thereafter by Kenny from the State Farm office out in Mt. Horeb. Kenny's initial contact was prompt, respectful and courteous. She promptly provided a quote that matched our current coverage, and at an exceptionally favorable cost. We scheduled a follow up call during which Kenny explained the coverage, answered all my questions, and provided a clear, easy-to-understand path for transferring our policy. Aside from a short list of policy-specific documents I needed to provide for some additional riders, Kenny managed the entire process seamlessly from beginning to end. It couldn't have been easier. I'm very grateful for the professionalism and quality of service she and her team brought to our work together, and I would recommend the Jim Dietzen State Farm office without hesitation to anyone seeking new coverage."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Walter Concrete
May 23, 2025
"I visited State Farm, Mt. Horeb, recently to compare auto and homeowner policies, and met with Account Manager MacKensi "Kenny" Mundt. The first thing that impressed me was the immediate direct personal contact. No excessive delays on the phone. Easy access to the facility for a personal visit. And a very warm welcome from Kenny. Just the way things used to be. I found her to be very prompt, efficient and friendly. We compared policies at the office and she provided me an initial quote via email that very afternoon. No rush. And no pressure to push the policy. I found her very direct and honest. Unfortunately my current umbrella homeowners policy prevented me from making a switch, otherwise I would have done it in a minute. I give my unconditional support to State Farm at Mt. Horeb as the place to go for your insurance needs. I definitely will keep them in mind for all future insurance needs. It is a great place to go. And Kenny is fantastic. You won't be sorry. Good luck."
Joni Johnson Kropp
January 15, 2025
"I had been frustrated trying to find homeowners insurance since our insurance had lapsed (and we didn’t know it!) plus, finding insurance that we could afford. I called Sue and was completely covered within an hour!! Then she saved us even more money by bundling our auto insurance too. I’m so glad my bank gave me the number for Sue Dietzen! I would recommend Sue & Jim Dietzen State Farm Insurance, anytime!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Bud Schlimgen
January 15, 2025
"Sue is always a pleasure to work with. Sue has always been able to help me with any needs or questions I may have. Sue is responsive and gets back to you on a timely manor. I hih=ghly recommend checking out State Farm Ins in Mt Horeb, Wi."
"Thank you so much, Bud! We appreciate you. "
Terry Litchfield
January 15, 2025
"I count on Jim and his team to take care of my total insurance needs. I had my first ever home claim after the storms in the spring and many of my friends without Jim and State Farm had terrible outcomes from their claims. The Dietzen team made sure I had good resolution for my claims and guided me the entire way! They have great customer service and he and his team are available locally and always happy to see you in person. Not like the internet-based insurances, they are here to help customers and the local community."
"Thank you, Terry. We appreciate your kind words. "
John Yadro
January 14, 2025
"From the very first phone call to the Agency, I was completely impressed with the way Jennifer related to the questions about my insurance needs. She has complete knowledge of the industry, promptly provided quotes and options, and she treated me as family. Within days of meeting Jennifer, I converted my entire insurance portfolio to State Farm because of her diligent and professional approach. I would definitely recommend contacting Jennifer before choosing your next representative. Thanks Jennifer! John"
"Thank you so much, John! It was a wonderful getting to know you! We're always here if you have any questions or need any help. Thank you for letting us be your hometown insurance agency. -Jennifer"
Madilyn Behnke
August 2, 2024
"Devin was so amazing and helped me throughout this entire process!! Being someone who didn’t know much about insurance policies, she was there every step of the way to help with whatever. So glad I chose State Farm!"
"Madilyn, we are glad, too! Welcome to State Farm and the Jim Dietzen Agency. We're glad to have you!"
Jessica Walker
July 3, 2024
"There isn’t enough words to describe how amazing Devin is at state farm! She has made everything so easy to switch insurances and reassuring us every time we speak with her! She is always willing to help you out no matter what time it is! Very happy and impressed with our local State Farm and Devin!"
"Devin, is great. We really enjoy working with great customers like you. "
Angie Sailing
June 27, 2024
"Devin is AMAZING!"
"Thank you for your kind words. We really appreciate your business. "
Christopher Jacobs
May 15, 2024
"Devin was super friendly and very helpful. She made the switch from Progressive to State Farm super easy!"
"That is great to hear! Thank you for your kind words."
Trixi Stamn
February 23, 2024
"Friendly staff. Easy to update my information."
"Thank you, Trixi!"
Sandrea voeller
January 12, 2024
"They gave a great competitive rate and were extremely prompt in their quotes and services. I changed from a large competitor to State Farm due to the customer service I received."
"Thank you, Sandrea! We appreciate your 5-Star Review and look forward to working together. Thank you for your business. "
Timothy Woller
January 4, 2024
"We worked with Devin over the past few weeks to get a new policy in place. She was attentive, easy to communicate with, and so pleasant, even when tech issues were slowing down the process. We'd give her a six-star review if that were possible!"
"Thank you very much for your business! We really appreciate it. If you need anything, we're here to help. Have a great day and be safe in the crazy weather!"
Leah Lipska
November 30, 2023
"We worked with Lyndsey Knauer and she was amazing. She was quick to respond and made the process really easy. She was also able to get us a better deal then our previous agents. 100% would recommend."
"We love Lyndsey, too! Thank you very much for your kind words. "
Stephen Johnson
August 24, 2023
"After 40 years I was hesitant to leave my previous insurance relationships! A casual conversation with Lyndsey and a few quotes later I knew I was in good hands. This was not about money! She knew I had just retired and my needs were rapidly changing! I appreciated someone caring enough to ask me if MY needs were being met. Thank you and here's to a new 40 year relationship"
"Stephen, we are so happy that we can take care of your insurance needs and happy to hear that our Account Manager Lyndsey was able to take such great care of you! Please don't be a stranger and let us know if you need anything :) "
Alan Syens
March 29, 2023
"Jim's Agency is always very helpful! Not only in times of insurance need but also by suggesting changes or upgrades that will enhance our insurance coverages. Sue, Jim's Account Manager, is top notch !"
"Alan, I am happy to hear that you have found our insurance assistance to be knowledgeable, and that working with Sue has been great! Thank you so much for taking the time to leave us a review. -Jim"
Zilda Rundle
March 29, 2023
"Sue and State Farm in Mount Horeb are great. She took time and care to walk us through our policy choices and saved us money on our auto and home insurance! My husband and I both work longer hours so a weekend day (by appointment) was super accommodating! Recommend very highly and thanks again!"
"Zilda, I am happy to hear that we were able to accommodate your schedules and assist you with your auto and home insurance needs. Thank you so much for recommending our State Farm office and taking the time to leave us a review! -Jim"
Kevin Rozeboom
March 20, 2023
"I would no longer recommend State Farm, initially they were great, but I did not know about their "thresholds" for claims. They keep it a mystery and don't tell you that if you file a simple claim that they will cancel you. Very disappointed in this company. Great news though, I go the same coverage from Progressive and as the commercial states, I saved money too."
"• Hi Kevin, I am very sorry to hear about your disappointment. We would be happy to discuss this further if you would like to give us a call at your convenience. We appreciate your feedback. – Jim"